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Complaints

We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you contact the person responsible for the particular matter. However, if you do not want to do that or if your discussions with that person do not resolve your issues, then the firm has a complaints procedure, a copy of which is available to clients on request.

 

If the matter is still not resolved at the conclusion of our complaints process, you may be entitled to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974 and/or to ask the Legal Ombudsman of England and Wales (LeO) to consider your complaint. Normally you would need to contact the LeO within six months of the conclusion of our complaints process.

 

You can contact the LeO by telephone on 0300 555 0333 (or +44 121 245 3050, if calling from outside the UK), by email at enquiries@legalombudsman.org.uk or by post at PO Box 6806, Wolverhampton WV1 9WJ. Details about eligibility to complain to the LeO and further information on the procedures involved can be found at www.legalombudsman.org.uk.

If you have concerns about our behaviour you can raise these directly with the SRA.  Further information is available here.

Montpelier Solicitors Limited

138 - 140 Southwark Street, London SE1 0SW, United Kingdom

T: +44 (0)207 1993610 | F: +44 (0)870 4416264 | E: info@montpelier-solicitors.com

© 2019 by Montpelier Solicitors.